How to Submit a Support Ticket
How to Submit a Support Ticket
Need help? Here's how to reach our support team:
Option 1: Submit a Ticket Online (Recommended)
- Go to help.techhaulers.com
- Click "Submit a Ticket"
- Fill in your subject, description, and priority
- Click Submit โ you'll get an email confirmation with your ticket number
Option 2: Email Us
Send an email to support@cltechrecycling.com โ a ticket is created automatically.
Option 3: Call Us
Call (928) 251-8656 and we'll create a ticket for you.
Option 4: Live Chat
Use the chat widget on any page at techhaulers.com.
What to Include in Your Ticket
- Order number (if related to a purchase)
- Device details (make, model, serial number if relevant)
- Photos (for shipping damage or defective items)
- Preferred contact method
Response Times
- Email/Ticket: Within 1 business day
- Phone: Immediate during business hours
- Live Chat: Real-time when agents are available
๐ (928) 251-8656 ยท ๐ help.techhaulers.com
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